Earlier this week @AngelaMaiers made an excellent point regarding the prerequisites for virtual collaboration. While her tweet was referring directly to kids, it definitely struck a chord with me and my experiences with adults.

In the workplace, collaboration is a big deal. Millions of dollars are spent investing in consultants and tools with the goal of helping employees collaborate with each other to hopefully make more money for the company. Traditionally, the most common form of collaboration was considered to be the meeting. A table, some chairs, and a whiteboard are what some of the world's most complex problems were solved (and created) with.
To make collaboration possible it used to take physical space, now with the virtual workplace becoming the norm - employees are looking toward online tools such as wikis, Google Docs, web-meetings, etc.
Angela Maiers' tweet got me thinking about some of the challenges I've seen with adults effectively collaborating online. The problem doesn't seem to be the lack of collaboration tools, but the definite lack of collaboration skills. Didn't everyone have "works well in groups" on their resume?
What's the problem?
In conversations about this topic with some of my colleagues and friends, there were five common issues that came up:
- Lack of communication - Many of the people I talked to expressed the lack of regular communication or collaboration outside of any online environment. They just weren't used to talking to their colleagues about what they were working on.
- "Share-ability" of work - "My stuff isn't really in any condition to share with anybody, my co-workers will think I'm an idiot." We all have our own way of doing our work and completing tasks. The problem seems to be that people don't feel that their work is fit to share with others either due to their idea of it being too unorganized/not understandable or their fear of what others might think.
Some of this probably has to do with a lack of openness and confidence in our work. What's necessary is an environment where you are judged by your impact on the organization and not how messy your desk is.
- Interest in what others are doing - "I have so much working piling up, deadlines to meet, meetings to sit through - how or why should I care about what YOU are doing?" There has to be some recognition of the value in sharing knowledge, resources, and skills. If they only knew how efficient collaboration could make them.
- Organization - "How can I collaborate when I don't even work with anybody?" Many people expressed their organizational structure to be prohibitive to collaboration whether it was face-to-face or online. The lack of cross-functional teams, stove-piping, lone-wolf tasks, and most importantly a lack of leadership will all prohibit all types of collaboration.
Development methodologies like Agile, organize teams, require meetings, and ensure everyone has the right tools to work together to complete tasks. Even if you aren't developing software, some of the aspects of Agile that facilitate collaboration are worth implementing.
- Over-confidence - Lastly, we have those who actually believe there could be no benefit in collaborating with someone on their work. "I work better alone" is a commonly heard phrase that murders the "two heads are better than one" theory.
What about collaborative learning?
The same issues mentioned above, also apply to collaborative learning. It's clear that we can't expect employees to do online what they don't already do in person. Unfortunately we've set the standard of e-learning to be ridiculously long page turners that are done independently. One of the common selling points for the online version of class or degree program is its independent nature. "I don't have to see or talk to anybody right? I can just do my work, submit it online, and get a grade?" The common perception of e-learning is that you're all alone. Before we ask learners to use collaborative tools for learning, like @AngelaMaiers said, the skills need to be "explicitly taught, modeled, and practiced." Collaboration needs a clear and seamless transition from face-to-face to virtual.
The bright side is that social media is changing the way we interact online. While we might be too socially awkward, shy, or dull to collaborate in person, our online social habits can be completely different. This will hopefully make collaborating online a bit easier and more of a natural way of doing things.
What obstacles to collaboration do you see at your workplace? What would it take to make collaboration possible?